The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies

12 Pages Posted: 17 Jan 2021 Last revised: 7 May 2021

See all articles by Augusto Espin

Augusto Espin

University of Massachusetts Amherst - Department of Resource Economics

Christian Rojas

University of Massachusetts Amherst

Date Written: January 15, 2021

Abstract

We evaluate the impact of the COVID-19 pandemic on the volume and quality of firms’ daily usage of remote (video) meeting technologies. While per-firm daily meeting volume (minutes, number of meetings, and total participants) increase significantly(between 15% and 48%), the average meeting is more crowded (+15%), shorter (-30%,or 10 minutes) and of significantly poorer (video/audio) quality (-59%). Firms in the service sector experience the most notable increases in volume usage, while effects on the duration, size and quality of meetings is experienced by firms in all industries.

Keywords: COVID-19, remote working, remote meeting techonologies

JEL Classification: O33, L22

Suggested Citation

Espin, Augusto and Rojas, Christian, The Impact of the COVID-19 Pandemic on the Use of Remote Meeting Technologies (January 15, 2021). Available at SSRN: https://ssrn.com/abstract=3766889 or http://dx.doi.org/10.2139/ssrn.3766889

Augusto Espin

University of Massachusetts Amherst - Department of Resource Economics ( email )

Stockbridge Hall
80 Campus Center Way
Amherst, MA 01003
United States

Christian Rojas (Contact Author)

University of Massachusetts Amherst ( email )

205 B Stockbridge Hall
80 Campus Center Way
Amherst, MA 01003
United States

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