Digital Assistant and beyond: Transforming Migration Law through AI

15 Pages Posted: 26 Jan 2021

See all articles by Christine Chan

Christine Chan

The Chinese University of Hong Kong (CUHK), Faculty of Law, Students

Date Written: December 6, 2020

Abstract

Growing migration interest and service disruption caused by the COVID-19 pandemic have provided strong impetus for the digitization and automation of Australian migration law.

Focusing on the Digital Assistant (chatbot), this paper discusses its strengths and constraints in enhancing client service delivery and access to immigration information by the Self-represented Applicants (SRA); and explores how it could leverage Artificial Intelligence technologies, including Machine-learning and Predictive Analytics, to promote accessibility and usability, perform initial vetting on visa eligibility, as well as bridging the information asymmetry between SRA and decision makers.

Looking ahead, this paper also consider how Digital Assistant could go beyond providing information to SRA per se to becoming an information exchange platform for the immigration authority, prospective visa applicants and migration service providers.

Suggested Citation

Chan, Christine, Digital Assistant and beyond: Transforming Migration Law through AI (December 6, 2020). Available at SSRN: https://ssrn.com/abstract=3771020 or http://dx.doi.org/10.2139/ssrn.3771020

Christine Chan (Contact Author)

The Chinese University of Hong Kong (CUHK), Faculty of Law, Students ( email )

Hong Kong

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