Rising With the Machines: A Sociotechnical Framework for Bringing Artificial Intelligence Into the Organization

12 Pages Posted: 20 Mar 2021

See all articles by Erin Makarius

Erin Makarius

University of Akron - Department of Management

Debmalya Mukherjee

University of Akron - College of Business Administration

Joesph D. Fox

University of Akron

Alexa Fox

University of Akron - Department of Marketing

Date Written: August 25, 2020

Abstract

Artificial intelligence (AI) is increasingly being adopted by organizations, yet implementation is often carried out without careful consideration of the employees who will be working along with it. If employees do not understand or work with AI, it is unlikely to bring value to an organization. The purpose of this paper is to investigate the ways in which employees and AI can collaborate to build different levels of sociotechnical capital. Accordingly, we develop a model of AI integration based on Socio-Technical Systems (STS) theory that combines AI novelty and scope dimensions. We take an organizational socialization approach to build an understanding of the process of integrating AI into the organization. Our framework underscores the importance of AI socialization as a core process in successfully integrating AI systems and employees. We conclude with a future research agenda that highlights the cognitive, relational, and structural implications of integrating AI and employees.

Keywords: Artificial intelligence, Machine learning, Neural networks, Automation and robots, Sociotechnical capital, Organizational socialization

Suggested Citation

Makarius, Erin and Mukherjee, Debmalya and Fox, Joesph D. and Fox, Alexa, Rising With the Machines: A Sociotechnical Framework for Bringing Artificial Intelligence Into the Organization (August 25, 2020). Journal of Business Research, Vol. 120, 2020, Available at SSRN: https://ssrn.com/abstract=3784946

Erin Makarius

University of Akron - Department of Management ( email )

259 S. Broadway
Akron, OH 44325
United States

Debmalya Mukherjee (Contact Author)

University of Akron - College of Business Administration ( email )

Joesph D. Fox

University of Akron ( email )

259 S. Broadway
Akron, OH 44325
United States

Alexa Fox

University of Akron - Department of Marketing ( email )

Akron, OH 44325-4803
United States

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