Zoom Exhaustion & Fatigue Scale

26 Pages Posted: 23 Feb 2021

See all articles by Geraldine Fauville

Geraldine Fauville

University of Gothenburg

Mufan Luo

Stanford University

Anna Carolina Muller Queiroz

Stanford University - Department of Communication; Lemann Center at Stanford University

Jeremy N. Bailenson

Stanford University - Department of Communication

Jeff Hancock

Stanford University

Date Written: February 15, 2021

Abstract

In 2020, video conferencing went from a novelty to a necessity, and usage skyrocketed due to shelter-in-place throughout the world. However, there is a scarcity of academic research on the psychological effects and mechanisms of video conferencing, and scholars need tools to understand this drastically scaled usage. The current paper presents an empirical creation and validation of the Zoom Exhaustion & Fatigue Scale (ZEF Scale). In one qualitative study, we developed a set of interview prompts based on previous work on media use. Those interviews resulted in the creation of 49 survey items that spanned several dimensions. We administered those items in a survey of 395 respondents and used factor analyses to reduce the number of items from 49 to 15, revealing five dimensions of fatigue: general, social, emotional, visual, and motivational fatigue. Finally, in a scale validation study based on 204 respondents, we showed the reliability of the overall scale and the five factors and demonstrated scale validity in two ways. First, frequency, duration, and burstiness of Zoom meetings were associated with a higher level of fatigue. Second, fatigue was associated with negative attitudes towards the Zoom meetings. The scale is available for download at http://comm.stanford.edu/ZEF.

Keywords: video conferences, scale development and validation, fatigue

Suggested Citation

Fauville, Geraldine and Luo, Mufan and Queiroz, Anna C. M. and Bailenson, Jeremy N. and Hancock, Jeff, Zoom Exhaustion & Fatigue Scale (February 15, 2021). Available at SSRN: https://ssrn.com/abstract=3786329 or http://dx.doi.org/10.2139/ssrn.3786329

Geraldine Fauville (Contact Author)

University of Gothenburg ( email )

Viktoriagatan 30
Göteborg, 405 30
Sweden

Mufan Luo

Stanford University ( email )

Stanford, CA 94305
United States

Anna C. M. Queiroz

Stanford University - Department of Communication ( email )

450 Jane Stanford Way
McClatchy Hall, room 411
Stanford, CA 94305
United States

Lemann Center at Stanford University ( email )

520 Galvez Mall
CERAS Building, Room 107
Stanford, CA 94305
United States

Jeremy N. Bailenson

Stanford University - Department of Communication ( email )

Stanford, CA 94305-2050
United States

Jeff Hancock

Stanford University ( email )

Stanford, CA 94305
United States

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