A Mediating Effect on ERP KM Model for the Performance of Oil and Gas Sector in Klang Valley: A Preliminary Study

International Journal of Advanced Trends in Computer Science and Engineering, Volume 8, No. 1.4, 2019

6 Pages Posted: 23 Mar 2021

See all articles by Muhamad Yusnorizam Ma’arif

Muhamad Yusnorizam Ma’arif

Universiti Kebangsaan Malaysia

Nurhizam Safie Mohd Satar

National University of Malaysia (UKM)

Dalbir Singh Valbir Singh

Universiti Kebangsaan Malaysia

Seyed Mohammad Motahar

Universiti Kebangsaan Malaysia - Faculty of Information Science and Technology

Date Written: April 2019

Abstract

The development of information technology and the internet has created a borderless business environment and increased market competition. Driving globalization trends, information technology facilitates the organization in the aspect of the decision-making process, increasing productivity with cost-effective and fast delivery to meet customer needs. This article presents a conceptual study of ERP KM model and proposes a direction for further investigation. In this study, a literature review on Incentive as mediating effects in ERP KM model against operational and financial performance was analyzed. In order to achieve this target, to maintain the competitive advantage, oil and gas industry players implement Knowledge Management (KM) on Enterprise Resource Planning (ERP) systems. However, most studies focus only on the implementation and improvement of the ERP process flows as compared to KM concepts. This paper covers literary studies related to KM and ERP as well as merging these two concepts to form the appropriate ERP KM model for the oil and gas sector in Klang Valley, Malaysia. The new model of ERP KM Rizam 2019 introduced in this study will be tested for its effectiveness in the oil and gas sector especially in the Klang Valley. It was found that the mediating effect ‘Incentives’ in addition to KM is expected to have a positive relationship on operational and financial performance compared to the direct influences of ERP usage on performance.

Keywords: ERP, Incentives, KM, Mediating Effect

Suggested Citation

Ma’arif, Muhamad Yusnorizam and Mohd Satar, Nurhizam Safie and Singh, Dalbir Singh Valbir and Motahar, Seyed Mohammad, A Mediating Effect on ERP KM Model for the Performance of Oil and Gas Sector in Klang Valley: A Preliminary Study (April 2019). International Journal of Advanced Trends in Computer Science and Engineering, Volume 8, No. 1.4, 2019, Available at SSRN: https://ssrn.com/abstract=3786581

Muhamad Yusnorizam Ma’arif (Contact Author)

Universiti Kebangsaan Malaysia ( email )

Bandar Baru Bangi
Bangi, Selangor 43600
Malaysia
+60132998346 (Phone)

HOME PAGE: http://https://www.researchgate.net/profile/Muhamad_Maarif2

Nurhizam Safie Mohd Satar

National University of Malaysia (UKM)

43600 Bandar Baru Bangi
Bangi, Selangor 06010
Malaysia

Dalbir Singh Valbir Singh

Universiti Kebangsaan Malaysia ( email )

Seyed Mohammad Motahar

Universiti Kebangsaan Malaysia - Faculty of Information Science and Technology ( email )

Department of Industrial Computing
School of Information Technology -FTSM
Bangi, Selangor 55100
Malaysia

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