Mediating Consumer Financial Disputes - Financial Industry Disputes Resolution Centre's Unique House Style

[2020] Asian JM 17

17 Pages Posted: 11 Mar 2021

See all articles by Eunice Chua

Eunice Chua

Singapore Management University

Beverly Wee

affiliation not provided to SSRN

Date Written: 2020

Abstract

The Financial Industry Disputes Resolution Centre (“FIDReC”) was established in August 2005 with the purpose of providing a low-cost avenue for consumers to resolve their disputes with financial institutions. This article seeks to outline the role of FIDReC and its processes and, at the same time, seeks to define the house style of mediation that has served FIDReC well over the years. This article also highlights some of the different techniques adopted by FIDReC mediators in the course of facilitating the mediation.

Keywords: mediation, consumer financial disputes, financial ombudsman

Suggested Citation

Chua, Eunice and Wee, Beverly, Mediating Consumer Financial Disputes - Financial Industry Disputes Resolution Centre's Unique House Style (2020). [2020] Asian JM 17, Available at SSRN: https://ssrn.com/abstract=3802212

Eunice Chua (Contact Author)

Singapore Management University ( email )

55 Armenian Street
Singapore, 179943
Singapore

Beverly Wee

affiliation not provided to SSRN

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