Mediating Parenting Solutions in the Age of Technology

23 Pages Posted: 28 Apr 2021 Last revised: 5 Aug 2021

See all articles by Anna C. deDufour

Anna C. deDufour

The Justice in Government Project, American University School of Public Affairs

Karlee M. Naylon

The Justice in Government Project, American University School of Public Affairs

Date Written: August 4, 2021

Abstract

In 2020, programs in all sectors underwent an unprecedented push towards virtual communication, enhanced accessibility and, in effect, the evolution of service delivery networks. In order to assess the effectiveness of virtual mediation as an additional option to in-person and phone mediation options, a research team conducted a case study of M.A.R.C.H. Inc. – Mediation Achieving Results for Children – a non-profit that provides mediation services to help parents resolve disputes involving custody, access and visitation, and child support throughout Missouri. The study utilized administrative data, client and mediator surveys, and interviews with mediators, parties, and parenting court stakeholders to compare quality, accessibility, engagement, outcomes, and satisfaction. The data indicates that the various formats of mediation offered by M.A.R.C.H. mediators met the needs of different clientele and were largely preferentially chosen by parents and mediators based on case characteristics. The study can also initiate conversations around measures of mediation and parenting court success, accessibility, and best practices in an age of technology.

Keywords: mediation, parent mediation, online dispute resolution, dispute resolution, family law, parenting court, courtroom technology, legal aid, alternative dispute resolution

Suggested Citation

deDufour, Anna C. and Naylon, Karlee M., Mediating Parenting Solutions in the Age of Technology (August 4, 2021). American University School of Public Affairs Research Paper, Forthcoming, Available at SSRN: https://ssrn.com/abstract=3835515 or http://dx.doi.org/10.2139/ssrn.3835515

Anna C. DeDufour (Contact Author)

The Justice in Government Project, American University School of Public Affairs ( email )

4400 Massachusetts Ave, NW
Washington, DC
United States

Karlee M. Naylon

The Justice in Government Project, American University School of Public Affairs ( email )

Washington, DC
United States

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