Improving the Performance of Healthcare Institutions under COVID-19 by Using Balanced Scorecards: A Comparative Study

Abstract

The study investigated balanced scorecards (BSC) in regards to the Covid-19 pandemic, and it was revealed through the analysis of the conceptual framework that balanced scorecards are deficient in providing a comprehensive framework for evaluating healthcare institutions’ performance, as they lack measuring the risks faced by healthcare institutions, whether financial risks (liquidity risks) or non-financial (hazardous waste risk). Therefore, the study suggests that the BSC dimensions should include five dimensions instead of four dimensions, which are the usual in managerial literature. This requires providing adding risk. Through utilizing a sample of 414 individual workers in Healthcare institutions in developed and developing countries, the study concluded that the extent of need, readiness and practices in favor of implementing balanced scorecards varies between Healthcare institutions in developed and developing countries during the Corona pandemic.

Keywords: Performance Improvement, Performance Appraisal, Balanced Scorecards, Healthcare Institutions, Healthcare Facilities, COVID-19