Improving the Performance of Healthcare Institutions under COVID-19 by Using Balanced Scorecards: A Comparative Study

Annals of the Romanian Society for Cell Biology 2021; 24 (5)

9 Pages Posted: 7 May 2021 Last revised: 11 Jun 2021

See all articles by Osama Wagdi

Osama Wagdi

Faculty of Management, Economics and Business Technology, Egyptian Russian University (ERU)

Walid Abouzeid

International Academy for Engineering and Media Sciences (IAEMS)

Date Written: April 1, 2021

Abstract

The study investigated balanced scorecards (BSC) in regards to the Covid-19 pandemic, and it was revealed through the analysis of the conceptual framework that balanced scorecards are deficient in providing a comprehensive framework for evaluating healthcare institutions’ performance, as they lack measuring the risks faced by healthcare institutions, whether financial risks (liquidity risks) or non-financial (hazardous waste risk). Therefore, the study suggests that the BSC dimensions should include five dimensions instead of four dimensions, which are the usual in managerial literature. This requires providing adding risk. Through utilizing a sample of 414 individual workers in Healthcare institutions in developed and developing countries, the study concluded that the extent of need, readiness and practices in favor of implementing balanced scorecards varies between Healthcare institutions in developed and developing countries during the Corona pandemic.

Keywords: Performance Improvement, Performance Appraisal, Balanced Scorecards, Healthcare Institutions, Healthcare Facilities, COVID-19

Suggested Citation

Wagdi, Osama and Abouzeid, Walid, Improving the Performance of Healthcare Institutions under COVID-19 by Using Balanced Scorecards: A Comparative Study (April 1, 2021). Annals of the Romanian Society for Cell Biology 2021; 24 (5) , Available at SSRN: https://ssrn.com/abstract=3841500

Osama Wagdi (Contact Author)

Faculty of Management, Economics and Business Technology, Egyptian Russian University (ERU) ( email )

Cairo
Egypt

HOME PAGE: http://eru.edu.eg

Walid Abouzeid

International Academy for Engineering and Media Sciences (IAEMS)

Giza
Egypt

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