An Inquiry Into Achieving Social Sustainability From Boutique Hotels in Sri Lanka

15 Pages Posted: 10 Jun 2021

See all articles by M. T. Pathirana

M. T. Pathirana

Edith Cowan University

H. M. R. P. Herath

University of Kelaniya

N. Scott

University of the Sunshine Coast

S. Gardiner

Griffith University

Date Written: November 19, 2020

Abstract

Achieving social sustainability is a challenge while managing the internal and external pressure in a hotel. In Sri Lanka majority of the boutique hotels has not paid attention to the importance of social sustainability and to its impact on economic sustainability. There is no proper guiding mechanism to link the society toward the boutique hotels to drive to social sustainability in Sri Lanka as a win-win situation. This paper aims to develop a good practice framework for boutique hotels in Sri Lanka to drive them toward achieving social sustainability and to explore the internal and external factors that should consider implementing the initiatives to achieve social sustainability. This paper used case study methodology to implement the deductive approach. The author used qualitative data collected from the interviews with the senior management, employees, guests and community leaders. Data contributed to developing the good guidance framework. The selected case is an award-winning group owned only registered boutique hotel. Research carried over a period of one month and analysed using within data through coding.

The findings revealed the internal and external elements that should be considered when it comes to successful implementation to achieve social sustainability. In addition, the most applicable key elements to drive toward social sustainability were identified. All these identified elements were integrated to the proposed good practice framework.

The paper suggests although boutique hotels implement activities to achieve social sustainability a well-placed framework should place a leading role in achieving social sustainability successfully while extending the benefits to society.

Keywords: Social Sustainability, boutique hotels, Sri Lanka tourism

Suggested Citation

Pathirana, M. T. and Herath, H. M. R. P. and Scott, N. and Gardiner, S., An Inquiry Into Achieving Social Sustainability From Boutique Hotels in Sri Lanka (November 19, 2020). Proceedings of the International Conference on Business & Information (ICBI) 2020, Available at SSRN: https://ssrn.com/abstract=3862979 or http://dx.doi.org/10.2139/ssrn.3862979

M. T. Pathirana (Contact Author)

Edith Cowan University ( email )

Mount Lawley Campus
Perth
Churchlands 6018 WA, Victoria
Australia

H. M. R. P. Herath

University of Kelaniya ( email )

Kelaniya
Sri Lanka
Kelaniya, Western 11600
Sri Lanka

N. Scott

University of the Sunshine Coast ( email )

90 Sippy Downs Dr
Sippy Downs QLD, Queensland 4556
Australia

S. Gardiner

Griffith University ( email )

170 Kessels Road
Nathan, Queensland QLD 4111
Australia

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