Personalized Versioning: Product Strategies Constructed from Experiments on Pandora

55 Pages Posted: 8 Jul 2021

See all articles by Ali Goli

Ali Goli

University of Washington - Michael G. Foster School of Business

David Reiley

Pandora, Inc

Hongkai Zhang

Pandora

Date Written: June 25, 2021

Abstract

The role of advertising as an ``implicit price'' has long been recognized by economists and marketers. However, the impact of personalizing implicit prices on firm profits and consumer welfare has not been studied. We first conduct a set of large-scale field experiments on Pandora by exogenously shifting the ad load, that is the implicit price, for ad-supported users. We then use a state-of-the-art machine-learning model to examine the heterogeneous treatment effects of firm's interventions on listeners behavior, both in terms of listening hours and in terms of the propensity to subscribe to the ad-free version of the product. We next show that by reallocating ads across individuals, the firm can improve subscription profits by 10\% without reducing total profits generated from advertising. To achieve the same subscription rate using a uniform ad-allocation policy, the firm would need to increase the number of ads served on the platform by more than 30\%. Furthermore, the gains from personalization emerge quickly after implementation, as subscription behavior adapts to changing ad load relatively quickly. We also evaluate the welfare implications of personalizing implicit prices. Our results show that, on average, consumer welfare drops by 2\% with the proposed personalization strategy, and the effect seems to be more pronounced for users that have a higher willingness to pay.

Keywords: Advertising, Field Experiment, Price Discrimination, Machine Learning, Personalization

JEL Classification: M37, L11, C93

Suggested Citation

Goli, Ali and Reiley, David and Zhang, Hongkai, Personalized Versioning: Product Strategies Constructed from Experiments on Pandora (June 25, 2021). Available at SSRN: https://ssrn.com/abstract=3874243 or http://dx.doi.org/10.2139/ssrn.3874243

Ali Goli (Contact Author)

University of Washington - Michael G. Foster School of Business ( email )

Box 353200
Seattle, WA 98195-3200
United States

David Reiley

Pandora, Inc ( email )

2101 WEBSTER ST 16TH FLOOR
Oakland, CA 94612
United States

Hongkai Zhang

Pandora ( email )

2101 WEBSTER ST 16TH FLOOR
Oakland, CA 94612
United States

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