Performance Analysis of Mobile Banking During the COVID-19 Pandemic Period Comparing with the Pre-Pandemic Period of COVID-19: An Empirical Study on Bangladesh

Reference to this paper should be referred to as follows: Amin, M.R; Nahiduzzaman, M. (2021). Performance Analysis of Mobile Banking During the COVID-19 Pandemic Period Comparing with the Pre-pandemic Period of Covid-19- An Empirical Study on Bangladesh, Accounting and Finance Review, 6(1): 54 – 68.

15 Pages Posted: 2 Jul 2021

See all articles by Md. Ruhul Amin

Md. Ruhul Amin

Department of Finance and Banking, Islamic University, Bangladesh

Md. Nahiduzzaman

Department of Finance and Banking, Islamic University, Bangladesh

Date Written: June 30, 2021

Abstract

Objective - Mobile banking is a growing activity to engage the non-banking people in the banking system in Bangladesh, so researchers of this paper try to find out how much it is affected by the Coronavirus (COVID-19). Basically, this study is developed to assess the performance of mobile banking during the COVID-19 pandemic period comparing with the pre-pandemic period.

Methodology/Technique - Authors use descriptive statistics to evaluate the performance of mobile bank during the study period from 2014 to August 2020.

Findings - This paper finds that during the COVID period the average change of monthly number of active accounts & registered clients have increased, on the other hand the average change of monthly number of agents have decreased at the same time. Except cash in & cash out, all other types of transactions proportion of mobile banking have increased during the COVID-19 period.

Novelty - As the mobile banking is a key resource for banking people as well as non-banking people to transact financial things at setting at the house, so this paper will be beneficial for mobile banking service provider organization to assess the whole things of mobile banking at this ongoing period, and they can take necessary action.

Type of Paper - Empirical.

Keywords: Mobile Banking, COVID-19, Financial Performance, Bangladesh

JEL Classification: G21, G22

Suggested Citation

Amin, Md. Ruhul and Nahiduzzaman, Md., Performance Analysis of Mobile Banking During the COVID-19 Pandemic Period Comparing with the Pre-Pandemic Period of COVID-19: An Empirical Study on Bangladesh (June 30, 2021). Reference to this paper should be referred to as follows: Amin, M.R; Nahiduzzaman, M. (2021). Performance Analysis of Mobile Banking During the COVID-19 Pandemic Period Comparing with the Pre-pandemic Period of Covid-19- An Empirical Study on Bangladesh, Accounting and Finance Review, 6(1): 54 – 68., Available at SSRN: https://ssrn.com/abstract=3877205

Md. Ruhul Amin (Contact Author)

Department of Finance and Banking, Islamic University, Bangladesh ( email )

Gazaria Tower, 89/12 Ram Krishna Mission Rd
Dhaka
Bangladesh

Md. Nahiduzzaman

Department of Finance and Banking, Islamic University, Bangladesh ( email )

Gazaria Tower, 89/12 Ram Krishna Mission Rd
Dhaka
Bangladesh

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