What Kind of Voice Do Loyal Employees Use?

20 Pages Posted: 23 Apr 2003

See all articles by Andrew A. Luchak

Andrew A. Luchak

University of Alberta - Department of Strategic Management and Organization

Abstract

This study helps clarify mixed support for Hirschman's exit-voice-loyalty framework by arguing that loyalty, or feelings of attachment to the organization, and voice are not one-dimensional constructs. Based on data gathered from a survey of employees working with a large Canadian utility organization, employees feeling attached through an affective, emotional bond are found less likely to use representative voice but more likely to use direct voice, while those attached for rational, calculated reasons are more likely to use representative voice. Employees feeling attached for either reason are found less likely to exit. Implications for theory, research, and policy are discussed.

Suggested Citation

Luchak, Andrew A., What Kind of Voice Do Loyal Employees Use?. British Journal of Industrial Relations, Vol. 41, pp. 115-134, 2003. Available at SSRN: https://ssrn.com/abstract=388202

Andrew A. Luchak (Contact Author)

University of Alberta - Department of Strategic Management and Organization ( email )

Edmonton, Alberta T6G 2R6
Canada

Register to save articles to
your library

Register

Paper statistics

Downloads
21
Abstract Views
862
PlumX Metrics