KlimaKarl – A chabot to promote employees' climate-friendly behavior in an office setting

2021 DESRIST Proceedings - Springer Lecture Notes in Computer Science

12 Pages Posted: 4 Aug 2021

See all articles by Kirsten Hillebrand

Kirsten Hillebrand

Bern University of Applied Sciences - Institute Sustainable Business

Florian Johannsen

University of Applied Sciences Schmalkalden

Date Written: August 2, 2021

Abstract

Environmental protection is a central challenge these days. At the same time, digital technologies have experienced tremendous technical progress in recent years and their potentials to support firms’ sustainability strate-gies and corporate social responsibility efforts are intensively discussed. In this respect, companies search for efficient ways to trigger a change of em-ployee behavior in terms of climate-friendly practices. We propose chatbots as a promising technology to promote the climate-friendly behavior of em-ployees. Following a Design Science Research (DSR) procedure, we develop a chatbot prototype called KlimaKarl to sensitize the workforce to behave in a more climate-conscious way in the everyday office life. We show that chatbots may be a suitable instrument to promote employees’ climate-friendly behavior.

Keywords: Chatbot, Green Office, Sustainability, Digital Technologies

Suggested Citation

Hillebrand, Kirsten and Johannsen, Florian, KlimaKarl – A chabot to promote employees' climate-friendly behavior in an office setting (August 2, 2021). 2021 DESRIST Proceedings - Springer Lecture Notes in Computer Science, Available at SSRN: https://ssrn.com/abstract=3897674 or http://dx.doi.org/10.2139/ssrn.3897674

Kirsten Hillebrand (Contact Author)

Bern University of Applied Sciences - Institute Sustainable Business ( email )

Brückenstrasse 73
Bern

Florian Johannsen

University of Applied Sciences Schmalkalden ( email )

Am Blechhammer 4-9
Schmalkalden, 98574

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