Developing a Measure of Social, Ethical, and Legal Content for Intelligent Cognitive Assistants
Journal of Strategic Innovation and Sustainability 2021
37 Pages Posted: 17 Sep 2021
Date Written: August 6, 2021
We address the issue of consumer privacy against the backdrop of the national priority of maintaining global leadership in artificial intelligence, the ongoing research in Artificial Cognitive Assistants, and the explosive growth in the development and application of Voice Activated Personal Assistants (VAPAs) such as Alexa and Siri, spurred on by the needs and opportunities arising out of the COVID-19 global pandemic. We first review the growth and associated legal issues of the of VAPAs in private homes, banks, healthcare, and education. We then summarize the policy guidelines for the development of VAPAs. Then, we classify these into five major categories with associated traits. We follow by developing a relative importance weight for each of the traits and categories; and suggest the establishment of a rating system related to the legal, ethical, functional, and social content policy guidelines established by these organizations. We suggest the establishment of an agency that will use the proposed rating system to inform customers of the implications of adopting a particular VAPA in their sphere.
Keywords: data privacy, AI ethics, intelligent cognitive assistants, voice activated personal assistants, VAPA, Alexa
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