Digital Transformation in the Moroccan Public Sector: Drivers and Barriers

26 Pages Posted: 20 Aug 2021 Last revised: 13 Oct 2021

See all articles by Hicham Nachit

Hicham Nachit

School of Law and Economics Ain Chock Hassan II University

Mouna Jaafari

University Hassan II of Casablanca - School of Law and Economics

Islame El Fikri

Hassan II University of Casablanca, Morocco, Faculty of Legal, Economic and Social Sciences, Department of Management Science, Students; Hassan II University of Casablanca, Morocco, Faculty of Legal, Economic and Social Sciences, Department of Management Science, Students

Lhacen Belhcen

School of Law and Economics Ain Chock Hassan II University

Date Written: June 18, 2021

Abstract

Digital transformation (DT) in the public sector is an essential necessity and a strategic imperative for governments around the world due to the growing speed with which disruptive digital technologies are changing every aspect of society and life as a whole. Through digital transformation, organizations aim to redesign their processes, create new ways of working with stakeholders, and unleash new forms of interactions with citizens who are becoming better informed and continuously demanding for more efficiency and transparency. Digital transformation is thus one of the most promising trends of the last and current decades. However, despite the high expectations, digital transformation in the public sector is a topic that is still in its infancy as there is limited evidence on the ways governments and public organizations approach DT. The paper at hand aims to explore digital transformation within the Moroccan public sector and shed light on its current status. Our theoretical background is structured in three sections. After defining DT and determining its characteristics, we use the Technology-Organization-Environment (TOE) Framework to study contextual drivers that influence digital technologies adoption in the public sector, and then review the different structural barriers to the implementation of digital transformation. This article is based on secondary data of digital transformation in the Moroccan public sector to highlight the drivers and obstacles of DT within the public sector and provide insights for future research.

Keywords: Digital Transformation, New Public Management, E-Government, Technology-Organization-Environment, Structural barriers

Suggested Citation

Nachit, Hicham and Jaafari, Mouna and El Fikri, Islame and Belhcen, Lhacen, Digital Transformation in the Moroccan Public Sector: Drivers and Barriers (June 18, 2021). Available at SSRN: https://ssrn.com/abstract=3907290 or http://dx.doi.org/10.2139/ssrn.3907290

Hicham Nachit (Contact Author)

School of Law and Economics Ain Chock Hassan II University

Morocco

Mouna Jaafari

University Hassan II of Casablanca - School of Law and Economics ( email )

Casablanca
Casablanca, 20252
Morocco

Islame El Fikri

Hassan II University of Casablanca, Morocco, Faculty of Legal, Economic and Social Sciences, Department of Management Science, Students ( email )

Morocco

Hassan II University of Casablanca, Morocco, Faculty of Legal, Economic and Social Sciences, Department of Management Science, Students ( email )

Morocco

Lhacen Belhcen

School of Law and Economics Ain Chock Hassan II University ( email )

Morocco

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