Carsharing: A Systematic Literature Review and Research Agenda
Nansubuga, Brenda and Christian Kowalkowski (2021), “Carsharing: A systematic literature review and research agenda,” Journal of Service Management.
57 Pages Posted: 20 Aug 2021
Date Written: July 28, 2021
Abstract
Purpose – Following the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice.
Methodology – Systematic selection and analysis of 279 papers from the existing literature, published during the period 1996–2020.
Findings – The literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing.
Originality – This is the first systematic multidisciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies to identify gaps in the existing research and specific implications for service research.
Implications – For managers, the study illuminates the importance of collaboration among automotive sector stakeholders for the purposes of widening their customer base and maximizing utilization and profits. For policy makers, the paper highlights their important role in supporting carsharing take-off, emphasizing balanced support for different mobility services to promote mutual success.
Keywords: Carsharing, non-ownership, vehicle balancing, automotive, business model, access-based consumption
JEL Classification: R4, M00
Suggested Citation: Suggested Citation