Carsharing: A Systematic Literature Review and Research Agenda

Nansubuga, Brenda and Christian Kowalkowski (2021), “Carsharing: A systematic literature review and research agenda,” Journal of Service Management.

57 Pages Posted: 20 Aug 2021

See all articles by Brenda Nansubuga

Brenda Nansubuga

affiliation not provided to SSRN

Christian Kowalkowski

Linköping University

Date Written: July 28, 2021

Abstract

Purpose – Following the recent surge in research on carsharing, the paper synthesizes this growing literature to provide a comprehensive understanding of the current state of research and to identify directions for future work. Specifically, this study details implications for service theory and practice.
Methodology – Systematic selection and analysis of 279 papers from the existing literature, published during the period 1996–2020.
Findings – The literature review identified four key themes: business models, drivers and barriers, customer behavior, and vehicle balancing.
Originality – This is the first systematic multidisciplinary literature review of carsharing. It integrates insights from transportation, environmental, and business studies to identify gaps in the existing research and specific implications for service research.
Implications – For managers, the study illuminates the importance of collaboration among automotive sector stakeholders for the purposes of widening their customer base and maximizing utilization and profits. For policy makers, the paper highlights their important role in supporting carsharing take-off, emphasizing balanced support for different mobility services to promote mutual success.

Keywords: Carsharing, non-ownership, vehicle balancing, automotive, business model, access-based consumption

JEL Classification: R4, M00

Suggested Citation

Nansubuga, Brenda and Kowalkowski, Christian, Carsharing: A Systematic Literature Review and Research Agenda (July 28, 2021). Nansubuga, Brenda and Christian Kowalkowski (2021), “Carsharing: A systematic literature review and research agenda,” Journal of Service Management., Available at SSRN: https://ssrn.com/abstract=3907439

Brenda Nansubuga

affiliation not provided to SSRN

Christian Kowalkowski (Contact Author)

Linköping University ( email )

Linköping, 581 83
Sweden

HOME PAGE: http://https://liu.se/medarbetare/chrko57

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