Lessons Learned from System Integration: A Strategic Synopsis

6 Pages Posted: 19 Oct 2021

See all articles by Yawar Abbas

Yawar Abbas

University of Twente

Alberto Martinetti

University of Twente

Mohammad Rajabalinejad

University of Twente

Lex Frunt

Netherlands Railways

Leo van Dongen

University of Twente

Date Written: October 18, 2021

Abstract

Learning from past experiences remains a key priority for industry and academia alike. Lessons learned are meant to facilitate this process of learning and are a well-known concept in project management, systems engineering, and knowledge management disciplines. However, given their embodied nature and presence in tacit and explicit forms, they are hard to acquire and fully realise through traditional means. This paper investigates lessons learned from system integration projects in the railway sector. System integration is an ongoing industrial challenge that is complex, multifaceted, hard to disentangle, and requires proper learning from prior experiences. By conducting an archival review and content analysis of thirty-seven documents (presented at an independent knowledge network), this paper investigates the frequency of ten key system integration patterns mentioned directly or indirectly at different interactive sessions (attended by a diverse group of stakeholders from multiple organisations). Consequently, the paper outlines five robust lessons learned to address these patterns. The underlying context of these lessons is also described to facilitate the development of appropriate approaches for their realisation. Finally, the paper discusses the implications of the presented lessons for policy making and systems performance management.

Keywords: Lessons Learned, Best Practices, System Integration, Railways

Suggested Citation

Abbas, Yawar and Martinetti, Alberto and Rajabalinejad, Mohammad and Frunt, Lex and van Dongen, Leo, Lessons Learned from System Integration: A Strategic Synopsis (October 18, 2021). Proceedings of the The 10th International Conference on Through-Life Engineering Services 2021 (TESConf 2021), Available at SSRN: https://ssrn.com/abstract=3944608 or http://dx.doi.org/10.2139/ssrn.3944608

Yawar Abbas (Contact Author)

University of Twente ( email )

Postbus 217
Twente
Netherlands

Alberto Martinetti

University of Twente ( email )

Postbus 217
Twente
Netherlands

Mohammad Rajabalinejad

University of Twente ( email )

Postbus 217
Twente
Netherlands

Lex Frunt

Netherlands Railways ( email )

Utrecht
Netherlands

Leo Van Dongen

University of Twente ( email )

Postbus 217
Twente
Netherlands

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