The Town Kitchen, PBC

16 Pages Posted: 8 Feb 2022

See all articles by Shannon W. Anderson

Shannon W. Anderson

University of California, Davis - Graduate School of Management

Daniel Student


Date Written: September 22, 2020


'The Town Kitchen, PBC' (TTK) is a set of cases that may be taught alone (Case A) or in sequence (Cases A&B). Case A focuses on both structural and executional cost management actions of a new CEO who was hired to transition an entrepreneurial start up organization that was at risk of failure to a more stable, economically viable business model. TTK is a public benefit corporation, which allows students to consider how a broad set of stakeholders, each with somewhat different objectives and needs, affects cost management decisions. Case B focuses on the special case of cost management during crisis as TTK loses all of its customer orders over a few days in March when mayors in Northern California (March 16th) and then the Governor of California (March 19th), issued shelter in place directives to combat Covid-19. A Postscript to Case B describes TTK’s response, leveraging its partnerships with suppliers and customers to create TTK Provisions, a commissary delivery service to residential customers.

Keywords: Cost structure, strategic cost management, productivity, value proposition, stakeholder analysis, cash flow management, public benefit corporation (PBC), social enterprise, hospitality industry

Suggested Citation

Anderson, Shannon W. and Student, Daniel, The Town Kitchen, PBC (September 22, 2020). Available at SSRN: or

Shannon W. Anderson (Contact Author)

University of California, Davis - Graduate School of Management ( email )

One Shields Avenue
Apt 153
Davis, CA 95616
United States

Daniel Student

Independent ( email )

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