AI in the Home: Artificial Intelligence and Consumer Protection

To be published in Ernest Lim and Phillip Morgan (eds), The Cambridge Handbook of Private Law and Artificial Intelligence (Cambridge University Press, Forthcoming)

15 Pages Posted: 13 Jan 2022

See all articles by Jeannie Marie Paterson

Jeannie Marie Paterson

University of Melbourne - Law School

Yvette Maker

Melbourne Social Equity Institute; University of Melbourne - Law School

Date Written: October 15, 2021

Abstract

This chapter considers the role of consumer protection law in responding to the risks to consumers’ autonomy and welfare posed by the burgeoning use of artificial intelligence (AI) in ordinary consumer products. It focuses on voice-activated digital assistants as a prime example of this kind of AI informed product. While such products may offer assistance with everyday tasks around the home, they also carry risks of harm to consumers, including eroding privacy, perpetuating discrimination, and interfering with consumers’ decision-making autonomy. AI consumer products also not work very well, or be unreliable or unsafe. This chapter considers the way in which consumer protection law may address these risks and draws on insights from principles of AI ethics to identify a more effective response by consumers and regulators. It further notes complementary contributions of other fields of law and policy in addressing matters on which consumer protection law has less to say, particularly equity, accessibility and fair treatment

Keywords: Consumer protection, reasonable care and skill, accessibility, accountability, digital assistants, human-computer interactions

Suggested Citation

Paterson, Jeannie Marie and Maker, Yvette and Maker, Yvette, AI in the Home: Artificial Intelligence and Consumer Protection (October 15, 2021). To be published in Ernest Lim and Phillip Morgan (eds), The Cambridge Handbook of Private Law and Artificial Intelligence (Cambridge University Press, Forthcoming), Available at SSRN: https://ssrn.com/abstract=3973179 or http://dx.doi.org/10.2139/ssrn.3973179

Jeannie Marie Paterson (Contact Author)

University of Melbourne - Law School ( email )

University Square
185 Pelham Street, Carlton
Victoria, Victoria 3010
Australia

Yvette Maker

Melbourne Social Equity Institute ( email )

Parkville, Victoria 3010
Australia

University of Melbourne - Law School ( email )

University Square
185 Pelham Street, Carlton
Victoria, Victoria 3010
Australia

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