What makes Eastern African households living in urban informal settlements dissatisfied with their toilets?
38 Pages Posted: 14 Dec 2021
Date Written: December 9, 2021
This paper uses logistic regression to uncover drivers of dissatisfaction with sanitation in informal settlements in East Africa. Smell, dirty sanitation facilities, safety and accessibility, filling quickly and too many users are major drivers. The households with toilets that meet the JMP definition of improved sanitation are the most satisfied and those that use public toilets are the least satisfied. Where public or communal sanitation is the only option due to space limitations, costs need to be affordable and facilities need to be emptied regularly so that most residents are satisfied with the available services and make use of them.
Keywords: User satisfaction; sanitation; toilets; informal settlements; East Africa
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