What makes Eastern African households living in urban informal settlements dissatisfied with their toilets?

38 Pages Posted: 14 Dec 2021

See all articles by Aime Tsinda

Aime Tsinda

University of Rwanda

Pamela Abbott

School of Education, University of Aberdeen

Jonathan Chenoweth

University of Surrey

Date Written: December 9, 2021

Abstract

This paper uses logistic regression to uncover drivers of dissatisfaction with sanitation in informal settlements in East Africa. Smell, dirty sanitation facilities, safety and accessibility, filling quickly and too many users are major drivers. The households with toilets that meet the JMP definition of improved sanitation are the most satisfied and those that use public toilets are the least satisfied. Where public or communal sanitation is the only option due to space limitations, costs need to be affordable and facilities need to be emptied regularly so that most residents are satisfied with the available services and make use of them.

Keywords: User satisfaction; sanitation; toilets; informal settlements; East Africa

Suggested Citation

Tsinda, Aime and Abbott, Pamela and Chenoweth, Jonathan, What makes Eastern African households living in urban informal settlements dissatisfied with their toilets? (December 9, 2021). Available at SSRN: https://ssrn.com/abstract=3981338 or http://dx.doi.org/10.2139/ssrn.3981338

Aime Tsinda (Contact Author)

University of Rwanda ( email )

KG 11 Avenue, 47 ; P.O.Box 5039 Kigali
Kigali
Rwanda
+250 788305960 (Phone)

Pamela Abbott

School of Education, University of Aberdeen ( email )

Aberdeen, Scotland
United Kingdom

Jonathan Chenoweth

University of Surrey ( email )

Guildford
Guildford, Surrey GU2 5XH
United Kingdom

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