Conflict Management Strategies and Communication Among Medical Students

25 Pages Posted: 6 Jun 2003

See all articles by Godfrey Steele

Godfrey Steele

University of the West Indies (St. Augustine)


Conflict management skills are valued in medical education as a means of fostering teamwork and collaboration among health care professionals. Conflict management strategies may be applicable to health care in resolving conflict. Conflict management among health professionals may be a desirable but elusive goal unless appropriate provisions are made in the medical education curriculum. At the University of (name withheld for peer review), first year health communication skills students study a case involving communication and conflict. This paper analyzes medical students' efforts to manage conflict in a hypothetical scenario and a real scenario against the backdrop of established guidelines drawn from conflict management theory applied to a medical context. The results indicate similarities and differences between medical student and health professionals' conflict management strategies, and differences between students' approach to conflict management at individual and group/team levels. The results are discussed in relation to previous research and the implications for medical education and communication skills teaching at the undergraduate level.

Suggested Citation

Steele, Godfrey, Conflict Management Strategies and Communication Among Medical Students. 16th Annual IACM Conference Melbourne, Australia. Available at SSRN: or

Godfrey Steele (Contact Author)

University of the West Indies (St. Augustine) ( email )

Saint Augustine
Trinidad and Tobago

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