Conflict Management Strategies and Communication Among Medical Students
25 Pages Posted: 6 Jun 2003
Conflict management skills are valued in medical education as a means of fostering teamwork and collaboration among health care professionals. Conflict management strategies may be applicable to health care in resolving conflict. Conflict management among health professionals may be a desirable but elusive goal unless appropriate provisions are made in the medical education curriculum. At the University of (name withheld for peer review), first year health communication skills students study a case involving communication and conflict. This paper analyzes medical students' efforts to manage conflict in a hypothetical scenario and a real scenario against the backdrop of established guidelines drawn from conflict management theory applied to a medical context. The results indicate similarities and differences between medical student and health professionals' conflict management strategies, and differences between students' approach to conflict management at individual and group/team levels. The results are discussed in relation to previous research and the implications for medical education and communication skills teaching at the undergraduate level.
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