Organizational Anger Contexts and Their Relationship to Outcomes of Anger Expressions in the Workplace

31 Pages Posted: 7 Jun 2003

See all articles by Ronda Roberts Callister

Ronda Roberts Callister

Utah State University - Huntsman School of Business

Barbara Gray

Pennsylvania State University - Center for Research in Conflict and Negotiation (CRCN)

Maurice E. Schweitzer

University of Pennsylvania - Operations & Information Management Department

Donald E. Gibson

Fairfield University - Charles F. Dolan School of Business

Joo-Seng Tan

Nanyang Technological University (NTU)

Abstract

This paper demonstrates that organizational anger contexts and the form of anger expression does impact positive and negative outcomes of anger. Anger context refers to an organization's normative rules governing anger expression, specifically defined as the extent to which organizational sanctions are likely to be experienced following an overt expression of anger. We examined 154 episodes of anger in three distinct anger contexts. We identified three forms of anger expression and four categories of anger outcomes. We found evidence of organizations that value the expression of anger and find it useful in accomplishing organizational goals. In these setting positive outcomes were associated with expressions of anger. In contrast, in organizations where anger is suppressed by managers and employees working to prevent expressions of anger, we found both positive and negative outcomes. Thus, organizational context does have an impact on the outcomes of anger episodes.

Keywords: Anger, Emotions, Organizational Culture/Norms

Suggested Citation

Roberts Callister, Ronda and Gray, Barbara and Schweitzer, Maurice E. and Gibson, Donald E. and Tan, Joo-Seng, Organizational Anger Contexts and Their Relationship to Outcomes of Anger Expressions in the Workplace. 16th Annual IACM Conference Melbourne, Australia. Available at SSRN: https://ssrn.com/abstract=399780 or http://dx.doi.org/10.2139/ssrn.399780

Ronda Roberts Callister (Contact Author)

Utah State University - Huntsman School of Business ( email )

3500 Old Main Hill
Department of Management and Human Resources
Logan, UT 84322-3500
435-797-1905 (Phone)
435-797-1091 (Fax)

Barbara Gray

Pennsylvania State University - Center for Research in Conflict and Negotiation (CRCN) ( email )

408 Beam Business Admin. Bldg.
University Park, PA 16802
United States
814-865-3822 (Phone)
814-863-7261 (Fax)

HOME PAGE: http://www.personal.psu.edu/b9g/

Maurice E. Schweitzer

University of Pennsylvania - Operations & Information Management Department ( email )

Philadelphia, PA 19104
United States
215-898-4776 (Phone)
215-898-3664 (Fax)

Donald E. Gibson

Fairfield University - Charles F. Dolan School of Business ( email )

N. Benson Road
Fairfield, CT 06824
United States
203-254-4000, ext. 2841 (Phone)
203-254-4105 (Fax)

Joo-Seng Tan

Nanyang Technological University (NTU) ( email )

S3 B2-A28 Nanyang Avenue
Singapore, 639798
Singapore

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