The Effect of Competence and Quality of Work Life on Organizational Citizenship Behavior (OCB) with Organizational Commitment Mediation

International Journal of Social and Management Studies (IJOSMAS) Volume: 02 No. 06, 2022

20 Pages Posted: 11 Mar 2022

See all articles by Sumarsi Sumarsi

Sumarsi Sumarsi

affiliation not provided to SSRN

Alimuddin Rizal

Universitas Stikubank

Date Written: January 5, 2022

Abstract

The purpose of this study was to analyze the relationship between competence and quality of work life on organizational citizenship behavior by mediating organizational commitment.This research is a quantitative research, primary, data obtained from the answers to the questionnaires of each respondent using google form with data processing tools using SPSS software. The results of the questionnaire recapitulation got 104 respondents' answers, 102 respondents' answers were declared good for statistical data processing while 2 respondents' answers were not good so they were not included in the data processing.The population in this study were 106 employees with ASN status at Jaken and Jakenan health center. Based on the results of data analysis, it can be concluded that competence has a positive effect on organizational commitment to employees, quality of work life has a positive effect on organizational commitment to employees, competence has a positive effect on Organizational Citizenship Behavior, quality of work life has a positive effect on Organizational Citizenship Behavior, organizational commitment has no effect on Organizational Citizenship Behavior.

Keywords: Competence, quality of working life, Organizational Citizenship behavior, organizational commitment, Jaken and Jakenan Health Center

Suggested Citation

Sumarsi, Sumarsi and Rizal, Alimuddin, The Effect of Competence and Quality of Work Life on Organizational Citizenship Behavior (OCB) with Organizational Commitment Mediation (January 5, 2022). International Journal of Social and Management Studies (IJOSMAS) Volume: 02 No. 06, 2022, Available at SSRN: https://ssrn.com/abstract=4001395

Sumarsi Sumarsi (Contact Author)

affiliation not provided to SSRN ( email )

Alimuddin Rizal

Universitas Stikubank

Indonesia

Do you have a job opening that you would like to promote on SSRN?

Paper statistics

Downloads
1,810
Abstract Views
3,727
Rank
18,891
PlumX Metrics