The Effects of Reputation and Post Violation Communication on Trust and Distrust

28 Pages Posted: 7 Jun 2003

See all articles by Roy J. Lewicki

Roy J. Lewicki

Ohio State University (OSU) - Human Resource Research

Edward C. Tomlinson

John Carroll University - Boler School of Business

Abstract

This paper proposes a laboratory experiment that will lend empirical support to recent theoretical advances regarding the simultaneous occurrence of trust and distrust in relationships. We highlight the role of reputations before a transactional relationship begins, as well as the impact of apologies in rebuilding trust and reducing distrust following a trust violation.

Keywords: Trust, Distrust, Reputations

Suggested Citation

Lewicki, Roy J. and Tomlinson, Edward C., The Effects of Reputation and Post Violation Communication on Trust and Distrust. Available at SSRN: https://ssrn.com/abstract=400941 or http://dx.doi.org/10.2139/ssrn.400941

Roy J. Lewicki (Contact Author)

Ohio State University (OSU) - Human Resource Research ( email )

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Edward C. Tomlinson

John Carroll University - Boler School of Business

University Heights, OH 44118-4581
United States

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