The Effects of Reputation and Post Violation Communication on Trust and Distrust

28 Pages Posted: 7 Jun 2003

See all articles by Roy J. Lewicki

Roy J. Lewicki

Ohio State University (OSU) - Human Resource Research

Edward C. Tomlinson

John Carroll University - Boler School of Business

Abstract

This paper proposes a laboratory experiment that will lend empirical support to recent theoretical advances regarding the simultaneous occurrence of trust and distrust in relationships. We highlight the role of reputations before a transactional relationship begins, as well as the impact of apologies in rebuilding trust and reducing distrust following a trust violation.

Keywords: Trust, Distrust, Reputations

Suggested Citation

Lewicki, Roy J. and Tomlinson, Edward C., The Effects of Reputation and Post Violation Communication on Trust and Distrust. 16th Annual IACM Conference Melbourne, Australia. Available at SSRN: https://ssrn.com/abstract=400941 or http://dx.doi.org/10.2139/ssrn.400941

Roy J. Lewicki (Contact Author)

Ohio State University (OSU) - Human Resource Research ( email )

700 Fisher Hall
2100 Neil Avenue
Columbus, OH 43210-1144
United States
614-292-0258 (Phone)
614-488-0546 (Fax)

Edward C. Tomlinson

John Carroll University - Boler School of Business

University Heights, OH 44118-4581
United States

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