Researching Online Dispute Resolution to Expand Access to Justice

Ohio State Legal Studies Research Paper No. 680

Amy J. Schmitz, Lola Akin Ojelabi and John Zeleznikow, Researching Online Dispute Resolution to Expand Access to Justice, GIUSTIZIA CONSENSUALE (CONSENSUAL JUSTICE) 269-303 (2022).

37 Pages Posted: 28 Jan 2022 Last revised: 3 Mar 2022

See all articles by Amy J. Schmitz

Amy J. Schmitz

Ohio State University (OSU) - Michael E. Moritz College of Law; Cyberjustice Lab

Lola Akin Ojelabi

Graduate School of Business and Law, RMIT University, Melbourne Australia; RMIT University and La Trobe University; La Trobe Law School

John Zeleznikow

Victoria University - Victoria University of Technology

Date Written: January 26, 2022

Abstract

There is a global access to justice crisis. Individuals do not have uniform access to lawyers, courts and remedies – with the most vulnerable individuals generally having the least and worst access. With this in mind, scholars and policymakers have argued for “online dispute resolution” (ODR) to expand access to justice (A2J). Although there is no generally accepted definition of ODR, it includes use of the Internet to prevent and/or resolve disputes. This means that ODR includes online problem diagnosis and self-help tools, as well as technologies to promote online negotiation, mediation, arbitration, community courts, and variations thereof. Nonetheless, ODR comes with perils and it is necessary to revamp research regarding ODR to promote A2J. This article will discuss ideas regarding ODR regulation and research – again with a goal toward expanding A2J.

Keywords: ODR, ADR, online dispute resolution, legal tech, legal technology, dispute resolution, A2J, access to justice, research

Suggested Citation

Schmitz, Amy J. and Akin Ojelabi, Olufunmilola O and Zeleznikow, John, Researching Online Dispute Resolution to Expand Access to Justice (January 26, 2022). Ohio State Legal Studies Research Paper No. 680, Amy J. Schmitz, Lola Akin Ojelabi and John Zeleznikow, Researching Online Dispute Resolution to Expand Access to Justice, GIUSTIZIA CONSENSUALE (CONSENSUAL JUSTICE) 269-303 (2022)., Available at SSRN: https://ssrn.com/abstract=4018593 or http://dx.doi.org/10.2139/ssrn.4018593

Amy J. Schmitz (Contact Author)

Ohio State University (OSU) - Michael E. Moritz College of Law ( email )

55 West 12th Avenue
Columbus, OH 43210
United States

Cyberjustice Lab ( email )

Montreal
Canada

Olufunmilola O Akin Ojelabi

Graduate School of Business and Law, RMIT University, Melbourne Australia ( email )

Melbourne
Australia

RMIT University and La Trobe University ( email )

Melbourne
Australia

La Trobe Law School ( email )

La Trobe University
Bundoora, VIC 3083 3142
Australia

John Zeleznikow

Victoria University - Victoria University of Technology ( email )

P.O. Box 14428
Melbourne, Victoria 8001
Australia

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