The Coaching Black Box: Risk Mitigation During Change Management

Journal of Risk and Financial Management, 14(8), 344. https://doi.org/10.3390/jrfm14080344

The University of Auckland Business School Research Paper Series

Posted: 10 Feb 2022

See all articles by William Percy

William Percy

Zeng Associates LLC

Kevin Dow

University of Auckland Business School

Date Written: 2021

Abstract

A case study of strategic renewal in the Chinese education market, this paper explores a non-directive coaching model and its impact on risk mitigation, knowledge exchange and innovation in strategic renewal through the application of multi-tiered coaching and manager coaches. Through an ethnographic action research methodology, we ask “Can coaching mitigate organisational risk and increase the likelihood of positive outcomes in change management?” and “Can managers, acting as internal coaches, increase knowledge socialisation and mitigate risk in the change management process?” The paper finds that there is no inherent failure rate in the change management process and that a strategic management approach can mitigate risk liberating managers and organisations to seek to create the collaborative environments that support organisational learning and strategic renewal, thus moving beyond a narrative of failure to one of strategic empowerment and a strategic management approach to risk mitigation. We conclude that a data-driven approach to organisational learning and Professional Learning Communities helps teams to ask the right questions and to mitigate risk through better aligning the organisation to its strategic reality, exploiting organisational learning to achieve competitive advantage and ensuring that systems and processes continue to match the emerging strategic reality. Full paper available at https://doi.org/10.3390/jrfm14080344

Keywords: risk mitigation; change management; knowledge management; innovation; knowledge socialisation; people analytics; coaching; team coaching; manager coach; strategic renewal

Suggested Citation

Percy, William and Dow, Kevin, The Coaching Black Box: Risk Mitigation During Change Management (2021). Journal of Risk and Financial Management, 14(8), 344. https://doi.org/10.3390/jrfm14080344, The University of Auckland Business School Research Paper Series, Available at SSRN: https://ssrn.com/abstract=4024743

William Percy (Contact Author)

Zeng Associates LLC

Chengdu
China

Kevin Dow

University of Auckland Business School ( email )

12 Grafton Rd
Private Bag 92019
Auckland, 1010
New Zealand

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