Explaining Employee Job Performance: The Role of Online and Offline Workplace Communication Networks

Zhang, X. and Venkatesh, V. “Explaining Employee Job Performance: The Role of Online and Offline Workplace Communication Networks,” MIS Quarterly (37:3), 2013, 695-722. https://doi.org/10.25300/MISQ/2013/37.3.02

64 Pages Posted: 6 Apr 2022

See all articles by Xiaojun Zhang

Xiaojun Zhang

Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management

Viswanath Venkatesh

Virginia Polytechnic Institute and State University - Pamplin College of Business

Date Written: March 17, 2022

Abstract

By distinguishing between employees’ online and offline workplace communication networks, this paper incorporates technology into social network theory to understand employees’ job performance. Specifically, we conceptualize network ties as direct and indirect ties in both online and offline workplace communication networks, thus resulting in four distinct types of ties. We theorize that employees’ ties in online and offline workplace communication networks are complementary resources that interact to influence their job performance. We found support for our model in a field study among 104 employees in a large telecommunication company. The paper concludes with theoretical and practical implications.

Keywords: Online networks, offline networks, communication networks, social networks, complementarity, job performance

Suggested Citation

Zhang, Xiaojun and Venkatesh, Viswanath, Explaining Employee Job Performance: The Role of Online and Offline Workplace Communication Networks (March 17, 2022). Zhang, X. and Venkatesh, V. “Explaining Employee Job Performance: The Role of Online and Offline Workplace Communication Networks,” MIS Quarterly (37:3), 2013, 695-722. https://doi.org/10.25300/MISQ/2013/37.3.02, Available at SSRN: https://ssrn.com/abstract=4060243

Xiaojun Zhang

Hong Kong University of Science & Technology (HKUST) - Department of Information Systems, Business Statistics and Operations Management ( email )

Clear Water Bay
Kowloon
Hong Kong

Viswanath Venkatesh (Contact Author)

Virginia Polytechnic Institute and State University - Pamplin College of Business ( email )

VA
United States

HOME PAGE: http://vvenkatesh.com

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