The live factory in front of every learner: Leveraging the power of Digital Capability Centers for remote learning experiences in advanced operations

6 Pages Posted: 4 Apr 2022

See all articles by Markus Hammer

Markus Hammer

McKinsey & Company, Inc.

Alisson Scheller

McKinsey & Company, Inc.

Jochen Nelles

McKinsey & Company, Inc.

Nicole Belfanti

McKinsey & Company

Anna Kowalczyk

McKinsey & Company

Cinzia Lacopeta

McKinsey & Company

Ashley Goulding

Digital Capability Center Atlanta

Anuradha Kumar

Digital Capability Center Atlanta

Amy Radermacher

McKinsey & Company

Date Written: March 31, 2022

Abstract

In early 2020, as the COVID-19 pandemic unfolded, nonessential workers were sent home. Suddenly, the in-person experiential learning developed by a large global consultancy firm was no longer possible. Their hands-on Digital Capability Centers, which replicate a live production environment, were closed temporarily. With learners still in need of training and a capable workforce more important than ever, the firm’s Operations Practice Learning team saw that a new approach was crucial. They created a remote offering that is livestreamed directly from a Digital Capability Center site to learners and facilitated by on-site faculty, delivering the learning environment of the center and preserving as closely as possible the benefits of a virtual hands-on experience. The remote Digital Capability Center offering is an effective and versatile simulation and experiential learning program that teaches the principles of excellence in advanced operations.

Keywords: Digital Capability Centers, Immersive remote-learning experiences

Suggested Citation

Hammer, Markus and Scheller, Alisson and Nelles, Jochen and Belfanti, Nicole and Kowalczyk, Anna and Lacopeta, Cinzia and Goulding, Ashley and Kumar, Anuradha and Radermacher, Amy, The live factory in front of every learner: Leveraging the power of Digital Capability Centers for remote learning experiences in advanced operations (March 31, 2022). Proceedings of the 12th Conference on Learning Factories (CLF 2022), Available at SSRN: https://ssrn.com/abstract=4072125 or http://dx.doi.org/10.2139/ssrn.4072125

Markus Hammer (Contact Author)

McKinsey & Company, Inc. ( email )

Schottenring 19
Vienna, 1010
Austria

Alisson Scheller

McKinsey & Company, Inc.

Kennedydamm 24
Düsseldorf, 40027
Germany

Jochen Nelles

McKinsey & Company, Inc.

Kennedydamm 24
Düsseldorf, 40027
Germany

Nicole Belfanti

McKinsey & Company

Piazza Duomo 31
Milan, 20122
Italy

Anna Kowalczyk

McKinsey & Company

ul. Nowy Targ 28
Stare Miasto, Nowy Targ
Wroclaw, 50-141
Poland

Cinzia Lacopeta

McKinsey & Company

Piazza Duomo 31
Milan, 20122
Italy

Ashley Goulding

Digital Capability Center Atlanta

210 14th Street NW
Atlanta, GA 30138
United States

Anuradha Kumar

Digital Capability Center Atlanta

210 14th Street NW
Atlanta, GA 30138
United States

Amy Radermacher

McKinsey & Company

800 LaSalle Avenue
Lasalle Plaza Fl. 23 Ste. 2350
Minneapolis, MN 55402
United States

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