The Surprise of Reaching Out: Appreciated More than We Think

(Forthcoming) Liu, Peggy J., SoYon Rim, Lauren Min, and Kate E. Min, 'The Surprise of Reaching Out: Appreciated More than We Think,' Journal of Personality and Social Psychology, https://doi.org/10.1037/pspi0000402.

86 Pages Posted: 13 Jun 2022 Last revised: 13 Jul 2022

See all articles by Peggy Liu

Peggy Liu

University of Pittsburgh

SoYon Rim

affiliation not provided to SSRN

Lauren Min

School of Business, University of Kansas

Kate Min

Wheaton College

Date Written: May 20, 2022

Abstract

People are fundamentally social beings and enjoy connecting with others, sometimes reaching out to others—whether simply to say hello and to check in on how others are doing with a brief message, or to send a small gift to show that one is thinking of the other person. Yet despite the importance and enjoyment of social connection, do people accurately understand how much other people value being reached out to by someone in their social circle? Across a series of pre-registered experiments, we document a robust underestimation of how much other people appreciate being reached out to. We find evidence compatible with an account wherein one reason this underestimation of appreciation occurs is because responders (vs. initiators) are more focused on their feelings of surprise at being reached out to; such a focus on feelings of surprise in turn predicts greater appreciation. We further identify process-consistent moderators of the underestimation of reach-out appreciation, finding that it is magnified when the reach-out context is more surprising: when it occurs within a surprising (vs. unsurprising) context for the recipient and when it occurs between more socially distant (vs. socially close) others. Altogether, this research thus identifies when and why we underestimate how much other people appreciate us reaching out to them, implicating a heightened focus on feelings of surprise as one underlying explanation.

Keywords: appreciation, social relationships, surprise, gifts, prediction

Suggested Citation

Liu, Peggy and Rim, SoYon and Min, Lauren and Min, Kate, The Surprise of Reaching Out: Appreciated More than We Think (May 20, 2022). (Forthcoming) Liu, Peggy J., SoYon Rim, Lauren Min, and Kate E. Min, 'The Surprise of Reaching Out: Appreciated More than We Think,' Journal of Personality and Social Psychology, https://doi.org/10.1037/pspi0000402., Available at SSRN: https://ssrn.com/abstract=4115683 or http://dx.doi.org/10.2139/ssrn.4115683

Peggy Liu (Contact Author)

University of Pittsburgh ( email )

3950 Roberto & Vera Clemente Drive
Pittsburgh, PA 15260
United States

HOME PAGE: http://sites.google.com/view/peggyjliu

SoYon Rim

affiliation not provided to SSRN

Lauren Min

School of Business, University of Kansas ( email )

1654 Naismith Dr
Lawrence, KS 66045
United States

Kate Min

Wheaton College ( email )

501 College Ave
Wheaton, IL 60187
United States

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