Managing Product Returns: The Role of Forecasting
31 Pages Posted: 26 Aug 2006
Date Written: 22 2003 4,
In this article, we discuss ways of actively influencing product returns and we review data-driven methods for forecasting return flows that exploit the fact that future returns are a function of past sales. In particular we assess the value of return forecasting at an operational level, specifically inventory control. We conclude with implications for supply chain management.
Keywords: reverse logistics, forecasting, information, inventory management, supply chain management
JEL Classification: M, M11, R4, L23
Suggested Citation: Suggested Citation