Managing Product Returns: The Role of Forecasting

31 Pages Posted: 26 Aug 2006

See all articles by L. Beril Toktay

L. Beril Toktay

Georgia Institute of Technology - Sustainability

E. van der Laan

Erasmus University Rotterdam (EUR) - Department of Technology and Operations Management; Erasmus Research Institute of Management (ERIM)

M. P. de Brito

Erasmus Research Institute of Management (ERIM)

Date Written: 22 2003 4,

Abstract

In this article, we discuss ways of actively influencing product returns and we review data-driven methods for forecasting return flows that exploit the fact that future returns are a function of past sales. In particular we assess the value of return forecasting at an operational level, specifically inventory control. We conclude with implications for supply chain management.

Keywords: reverse logistics, forecasting, information, inventory management, supply chain management

JEL Classification: M, M11, R4, L23

Suggested Citation

Toktay, L. Beril and van der Laan, Erwin A. and de Brito, Marisa P., Managing Product Returns: The Role of Forecasting (22 2003 4,). ERIM Report Series Reference No. ERS-2003-023-LIS. Available at SSRN: https://ssrn.com/abstract=411657

L. Beril Toktay

Georgia Institute of Technology - Sustainability ( email )

800 West Peachtree St.
Atlanta, GA 30308
United States

Erwin A. Van der Laan (Contact Author)

Erasmus University Rotterdam (EUR) - Department of Technology and Operations Management ( email )

RSM Erasmus University
PO Box 1738
3000 DR Rotterdam
Netherlands

Erasmus Research Institute of Management (ERIM) ( email )

P.O. Box 1738
3000 DR Rotterdam
Netherlands

Marisa P. De Brito

Erasmus Research Institute of Management (ERIM) ( email )

P.O. Box 1738
3000 DR Rotterdam
Netherlands

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