From Operational Risk to Operational Excellence

Abstract

In this paper operational risk is considered from a purely business or profitability point of view. We show for quantifiable operational risk that the three basic figures for profitability management - value, costs and risks - can be modelled such that an integrative point of view on profitability over the value chain is possible. To achieve this goal, we specify the general dynamic and stochastic model and consider an IT-network case study. The case study shows how neglecting the operational risk dependence structure or the counter-measures leads to distorted and misleading risk and cost figures, respectively.

Keywords: Profitability, Operational Risk Management, IT-networks, Stochastic Systems

JEL Classification: C19, C69, G18, G21