Influence of Employee-Manager Relationship on Employee Performance and Productivity

Problems and Perspectives in Management, Volume 20, Issue 3, 2022

16 Pages Posted: 21 Sep 2022

See all articles by Sachin Suknunan

Sachin Suknunan

University of KwaZulu-Natal

Anrusha Bhana

Durban University of Technology

Date Written: July 12, 2022

Abstract

Organizational performance can be seen as dependent on employee job performance and productivity. One of the factors that influence employee job performance and productivity is the working relationship between employees and their managers. This paper examines the influence of the relationship between employees and their managers on enhancing employee performance and productivity. The study was conducted in a financial organization based in Durban (South Africa). A quantitative approach was utilized with a census method targeting a total population of 40 administrative employees. A questionnaire was constructed based on the research aims and was administered to all 40 respondents. As a result, the response rate was 65%. Key findings indicated that the relationship between managers and employees did affect employee performance and productivity. A positive relationship with a manager is closely linked to increased motivation and performance, while a negative relationship is linked with poor performance. An overall negative impact and high level of dissatisfaction amongst employees were found due to the current bureaucratic management style that managers adopt in their organization. Thus, it makes employees less productive and decreases their work performance. Furthermore, it was found that employees’ perception of their relationship with managers plays a significant role in predicting job performance. Recommendations for a better working relationship to promote employee performance and productivity include manager-employee training, team building activities, skills development programs for managers, employee rewards and recognition, increased communication platforms, and more consideration for employee well-being.

Keywords: management, organization, impact, recommendations, communication, challenges, skills

JEL Classification: J24, L25, M12

Suggested Citation

Suknunan, Sachin and Bhana, Anrusha, Influence of Employee-Manager Relationship on Employee Performance and Productivity (July 12, 2022). Problems and Perspectives in Management, Volume 20, Issue 3, 2022, Available at SSRN: https://ssrn.com/abstract=4164625

Sachin Suknunan

University of KwaZulu-Natal ( email )

Umbilo Road
Durban 4000, KZN 4000
South Africa

Anrusha Bhana (Contact Author)

Durban University of Technology ( email )

P. O. Box 1334
Durban, KZN 4001
South Africa
+27313735628 (Phone)

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