Benchmarking in the Dutch Waste-Water Treatment Sector

Posted: 13 Jul 2003

See all articles by Remco J. Admiraal

Remco J. Admiraal

Government of the Netherlands - The Association of Water Boards

G. Jan van Helden

University of Groningen - Faculty of Economics and Business

Abstract

The Dutch water boards have recently completed a performance measurement and evaluation project for waste-water treatment. This project was intended to strengthen the boards' accountability to their stakeholders and to identify starting points for performance improvement. The Balanced Scorecard was used as a framework to develop a broad set of performance indicators. This article describes the benchmarking project and how the Dutch water boards intend to use the results to improve performance. Finally, the Dutch project is compared with the UK's Best Value project.

Suggested Citation

Admiraal, Remco J. and van Helden, G. Jan, Benchmarking in the Dutch Waste-Water Treatment Sector. Public Money & Management, Vol. 23, pp. 113-118, April 2003. Available at SSRN: https://ssrn.com/abstract=416839

Remco J. Admiraal (Contact Author)

Government of the Netherlands - The Association of Water Boards ( email )

The Hague
Netherlands

G. Jan Van Helden

University of Groningen - Faculty of Economics and Business ( email )

Postbus 72
9700 AB Groningen
Netherlands
+31 50 363 3673 (Phone)
+31 50 363 3720/3673 (Fax)

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