Engineering Information Disclosure: Norm Shaping Designs
CHI '16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems 587–597, 2016. https://doi.org/10.1145/2858036.2858346
Posted: 24 Aug 2022
Date Written: May 7, 2016
Nudging behaviors through user interface design is a practice that is well-studied in HCI research. Corporations often use this knowledge to modify online interfaces to influence user information disclosure. In this paper, we experimentally test the impact of a norm-shaping design patterns on information divulging behavior. We show that (1) a set of images, biased toward more revealing figures, change subjects’ personal views of appropriate information to share; (2) that shifts in perceptions significantly increases the probability that a subject divulges personal information; and (3) that these shift also increases the probability that the subject advises others to do so. Our main contribution is empirically identifying a key mechanism by which norm-shaping designs can change
beliefs and subsequent disclosure behaviors.
Keywords: Nudging, Behaviors, Influence, Behavior, Information, Privacy, Security
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