Total Quality Management and Organizational Performance: A Literature Review

Abstract

The purpose of this study was to review past literatures on Total Quality Management (TQM) and organizational performance. Experts in the field keeps on modifying what total quality management should be with the sole purpose of improving on the existing or previous practices. This topic has generated much attention in recent times because consumers demand value for money whilst organization has the responsibility to maintain their reputation by offering quality products and/services to their customers. On top of this, every organization seeks to improve and they can do so by implementing some quality management practices. In this study, the researcher reviewed history and evolution of total quality management, concept of total quality management, concept of performance, quality management practices and the others.

Keywords: Total Quality Management; Organizational Performance