Critical Success Factors in a Multi-Stage Adoption of Artificial Intelligence: A Necessary Condition Analysis
49 Pages Posted: 30 Sep 2022
Notwithstanding the widespread publicity, Artificial Intelligence (AI) adoption has remained relatively limited. One important reason is a lack of insight into critical factors in the adoption process. This study reviews the literature on AI and several similar technologies to identify success factors and employs Necessary Condition Analysis (NCA) to empirically assess the criticality of the identified factors across various stages of adoption. The findings evidence the necessity of performance expectancy, top management support, technical competencies and resources, perceived ease of use, organizational compatibility, and trading partner leverage with varying levels of criticality across various stages of AI adoption.
Keywords: Artificial Intelligence, Technology Adoption, Critical Success Factors, Necessary Condition Analysis
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