Comparing Global University Mindsets and Student Expectations: Closing the Gap to Create the Ideal Learner Experience

Abstract

The higher education ecosystem has prioritized digital transformation for years, but the pandemic catalyzed and accelerated transformation efforts. In parallel, student expectations have also shifted dramatically, deepening a gap between how universities approach digital learning and what students seek in their individual learner experience. As universities plan ahead to meet the needs of tomorrow’s students, this research analyzes key themes identified by students and university leaders across ten different countries about technology, student support, and other critical topics to help inform the direction of global higher education.

Keywords: Online learning trends, Student perceptions of online learning, Asynchronous learning.

JEL Classification: I2