Useful Shortcuts: Using Design Heuristics for Consent and Permission in Smart Home Devices
59 Pages Posted: 13 Feb 2023
Prior research in smart home privacy highlights significant issues with how users understand, permit, and consent to data use. Some of the underlying issues point to unclear data protection regulations, lack of design principles, and dark patterns. In this paper, we explore heuristics (also called "mental shortcuts'' or "rules of thumb'') as a means to address common smart home design challenges. First, we systematically analyze an existing body of data on smart homes to derive a set of heuristics for the design of consent and permission. Second, we apply these heuristics in four participatory co-design workshops (n=14) and report on their use. Third, we analyze the use of the heuristics through thematic analysis highlighting heuristic application, purpose, and effectiveness in successful and unsuccessful design outcomes. We conclude with a discussion of the wider challenges, opportunities, and future work for improving design practices for consent in smart homes.
Keywords: user experience, design, heuristics, consent, permissions, privacy, smart homes
Suggested Citation: Suggested Citation