Introduction: Financial Consumers, Complex Contractual Products, and Dispute Resolution – Setting the Scene
In Protecting Financial Consumers in Europe. Leiden, The Netherlands: Brill | Nijhoff, 2023. https://doi.org/10.1163/9789004534391_002
Posted: 29 Mar 2023
Date Written: March 20, 2023
Abstract
This chapter forms the Introduction to “Protecting Financial Consumers in Europe. Comparative Perspectives and Policy Choices,” edited by Piotr Tereszkiewicz and Mariusz J. Golecki. The book was published by Brill in February 2023. It provides a thorough and up-to-date account of what is state-of-the-art in the field of contracts relating to selected financial services such as insurance, loans and payments services. The book also explores the resolution of disputes arising out of such contracts by ADR bodies in Europe, at national and EU level. In parallel with offering a comparative survey of the most recent legal developments in Europe, the book sheds light on the significance of financial ombudsman bodies for the efficient resolving of consumer disputes. Further, the book illustrates solutions and policies aimed at ensuring a high level of consumer financial education.
Keywords: financial consumer, financial services, loans, insurance, payments services, ADR, Financial Ombudsman bodies
JEL Classification: K12, K22, K42
Suggested Citation: Suggested Citation