Introduction: Financial Consumers, Complex Contractual Products, and Dispute Resolution – Setting the Scene

In Protecting Financial Consumers in Europe. Leiden, The Netherlands: Brill | Nijhoff, 2023. https://doi.org/10.1163/9789004534391_002

Posted: 29 Mar 2023

See all articles by Piotr Tereszkiewicz

Piotr Tereszkiewicz

Jagiellonian University in Krakow - Faculty of Law and Administration; KU Leuven - Faculty of Law

Date Written: March 20, 2023

Abstract

This chapter forms the Introduction to “Protecting Financial Consumers in Europe. Comparative Perspectives and Policy Choices,” edited by Piotr Tereszkiewicz and Mariusz J. Golecki. The book was published by Brill in February 2023. It provides a thorough and up-to-date account of what is state-of-the-art in the field of contracts relating to selected financial services such as insurance, loans and payments services. The book also explores the resolution of disputes arising out of such contracts by ADR bodies in Europe, at national and EU level. In parallel with offering a comparative survey of the most recent legal developments in Europe, the book sheds light on the significance of financial ombudsman bodies for the efficient resolving of consumer disputes. Further, the book illustrates solutions and policies aimed at ensuring a high level of consumer financial education.

Keywords: financial consumer, financial services, loans, insurance, payments services, ADR, Financial Ombudsman bodies

JEL Classification: K12, K22, K42

Suggested Citation

Tereszkiewicz, Piotr, Introduction: Financial Consumers, Complex Contractual Products, and Dispute Resolution – Setting the Scene (March 20, 2023). In Protecting Financial Consumers in Europe. Leiden, The Netherlands: Brill | Nijhoff, 2023. https://doi.org/10.1163/9789004534391_002, Available at SSRN: https://ssrn.com/abstract=4394319 or http://dx.doi.org/10.2139/ssrn.4394319

Piotr Tereszkiewicz (Contact Author)

Jagiellonian University in Krakow - Faculty of Law and Administration ( email )

Olszewskiego 2
Krakow, 31-007
Poland

KU Leuven - Faculty of Law ( email )

Tiensestraat 41
Leuven, B-3000
Belgium

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