Foundation Models Are Exciting, but They Should Not Disrupt the Foundations of Caring

Abstract

The arrival of Foundation Models in general, and Large Language Models (LLMs) in particular, capable of ‘passing’ medical qualification exams at or above a human level, has sparked a new wave of ‘the chatbot will see you now’ hype. It is exciting to witness such impressive technological progress, and LLMs have the potential to benefit healthcare systems, providers, and patients. However, these benefits are unlikely to be realised by propagating the myth that, just because LLMs are sometimes capable of passing medical exams, they will ever be capable of supplanting any of the main diagnostic, prognostic, or treatment tasks of a human clinician. Contrary to popular discourse, LLMs are not necessarily more efficient, objective, or accurate than human healthcare providers. They are vulnerable to errors in underlying ‘training’ data and prone to ‘hallucinating’ false information rather than facts. Moreover, there are nuanced, qualitative, or less measurable reasons why it is prudent to be mindful of hyperbolic claims regarding the transformative power ofLLMs. Here we discuss these reasons, including contextualisation, empowerment, learned intermediaries, manipulation, and empathy. We conclude that overstating the current potential of LLMs does a disservice to the complexity of healthcare and the skills of healthcare practitioners and risks a ‘costly’ new AI winter. A balanced discussion recognising the potential benefits and limitations can help avoid this outcome.

Note:
Funding Information: JM is the recipient of a Doctoral Studentship from the Wellcome Trust.

Conflict of Interests: The authors declare no conflicts of interest.

Keywords: Artificial Intelligence, Large Language Models, Ethics, Healthcare, Data Ethics, ChatGPT