Certification and Recertification in Welfare Programs: What Happens When Automation Goes Wrong?

85 Pages Posted: 12 Jul 2023

See all articles by Derek Wu

Derek Wu

University of Chicago - Harris School of Public Policy

Bruce Meyer

University of Chicago

Date Written: July 10, 2023

Abstract

How do administrative burdens influence enrollment in different welfare programs? Who is screened out at a given stage? This paper studies the impacts of increased administrative burdens associated with the automation of welfare caseworker assistance, leveraging a unique natural experiment in Indiana in which the IBM Corporation remotely processed applications for two-thirds of all counties. Using linked administrative records covering nearly 3 million program recipients, the results show that SNAP, TANF, and Medicaid enrollments fell by 15%, 24%, and 4% one year after automation, with these heterogeneous declines largely attributable to cross-program differences in recertification costs. Earlier-treated and higher-poverty counties experienced larger declines in welfare receipt. More needy individuals were screened out at exit while less needy individuals were screened out at entry, a novel distinction that would be missed by typical measures of targeting which focus on average changes overall. The decline in Medicaid enrollment exhibited considerable permanence after IBM’s automated system was disbanded, suggesting potential long-term consequences of increased administrative burdens.

JEL Classification: H53,I38

Suggested Citation

Wu, Derek and Meyer, Bruce, Certification and Recertification in Welfare Programs: What Happens When Automation Goes Wrong? (July 10, 2023). University of Chicago, Becker Friedman Institute for Economics Working Paper No. 2023-91, Available at SSRN: https://ssrn.com/abstract=4506881 or http://dx.doi.org/10.2139/ssrn.4506881

Derek Wu

University of Chicago - Harris School of Public Policy ( email )

1155 East 60th Street
Chicago, IL 60637
United States

Bruce Meyer (Contact Author)

University of Chicago ( email )

1101 East 58th Street
Chicago, IL 60637
United States

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