The Public Value of E-Government in Sri Lanka: A Literature Review

Abstract

This study aims to investigate the status of the public value of e-government in Sri Lanka, filling the literature gap and offering a deeper understanding. In this context, two questions guided the research: (1) What is the public value of e-government? and (2) What are the key dimensions to consider in assessing public value in Sri Lanka? The study institute lack of public awareness, inadequate research on the public value of e-government, more significantly, a total absence, and public awareness like other developing countries. The public value of e-government needs to be clarified and adequately measured; observed the necessity of in-depth comparative studies at very strategic levels of national, regional, provincial, institutional, and project levels. Furthermore, the study shows the need for existing public value measuring frameworks considering unique socio-political dimensions in the Sri Lankan context. This paper represents an empirical review of gauging the public value of the e-government of Sri Lanka, proposing a new conceptual framework developed based on a comprehensive review of existing literature.

Keywords: e-government, public value, public awareness, conceptual framework, ICT, Sri Lanka