Towards Human-Centered Standards for Legal Help AI

Margaret D. Hagan, "Towards Human-Centered Standards for Legal Help AI." Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences. Publication Forthcoming.

24 Pages Posted: 28 Sep 2023 Last revised: 1 Nov 2023

See all articles by Margaret Hagan

Margaret Hagan

Stanford Legal Design Lab; Stanford Law School

Date Written: September 25, 2023

Abstract

As more groups consider how AI may be used in the legal sector, this paper envisions how companies and policymakers can prioritize the perspective of community members as they design AI and policies around it. It presents findings of structured interviews and design sessions with community members, in which they were asked about whether, how, and why they would use AI tools powered by large language models to respond to legal problems like receiving an eviction notice. The respondents reviewed options for simple versus complex interfaces for AI tools, and expressed how they would want to engage with an AI tool to resolve a legal problem. These empirical findings provide directions that can counterbalance legal domain experts’ proposals about the public interest around AI, as expressed by attorneys, court officials, advocates, and regulators. By hearing directly from community members about how they want to use AI for civil justice tasks, what risks concern them, and the value they would find in different kinds of AI tools, this research can ensure that people’s points of view are understood and prioritized, rather than only domain experts’ assertions about people’s needs and preferences around legal help AI.

Keywords: Artificial Intelligence, Legal Services, Access to Justice, Participatory Policy-making, Legal Technology

Suggested Citation

Hagan, Margaret, Towards Human-Centered Standards for Legal Help AI (September 25, 2023). Margaret D. Hagan, "Towards Human-Centered Standards for Legal Help AI." Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences. Publication Forthcoming., Available at SSRN: https://ssrn.com/abstract=4582745

Margaret Hagan (Contact Author)

Stanford Legal Design Lab ( email )

559 Nathan Abbott Way
Stanford, CA 94305
United States

HOME PAGE: http://margarethagan.com

Stanford Law School ( email )

559 Nathan Abbott Way
Stanford, CA 94305-8610
United States

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