Trust in Management: The Effect of Managerial Trustworthy Behavior and Reciprocity
IESE Working Paper No. D/496
15 Pages Posted: 9 Jan 2004
Date Written: February 2003
In this paper we study the antecedents of subordinates' trust in their leaders (STL). In particular, we focus on the effects of managerial trustworthy behavior (MTB) and subordinates' perceptions of leaders' trust in them (LTS). We develop a scale of managerial trustworthy behavior following the typology proposed by Whitener, Brodt, Korsgaard and Werner (1998) that includes: behavioral consistency, behavioral integrity, sharing and delegation of control, communication, and demonstration of concern.
A sample of 109 Spanish middle managers provided data for our study. The results of the hierarchical regression analysis show that both MTB and LTS have a significant relationship with STL. Further, we study the effect of reciprocity in the trusting relationship. We find that there are significant differences between subordinates' trust in management and their perceptions about superiors' trust in them.
Keywords: trust, leadership, reciprocity, social exchange
Suggested Citation: Suggested Citation