Perception of Human Characteristics in an Ai Chatbot Acting as On-the-Job Coach

9 Pages Posted: 6 Dec 2023

See all articles by Benny Traub

Benny Traub

Inspira AI Corp

Paul Thurman

Columbia University - Mailman School of Public Health

Christopher Kay

Inspira AI Corp

Jo Ann Oravec

University of Wisconsin - Whitewater

Date Written: November 30, 2023

Abstract

With the increasingly widespread use of large language models (LLMs) in various applications, understanding the way such models are perceived by their human interlocutors has become more relevant. We explored the possibility of an AI workplace motivational coach using our chatbot HARRi, and whether such a coach would be perceived to have anthropomorphic characteristics such as emotions and empathy. Participants were told to converse with the bot as if they were logging in to work on time or late and were primed by instructions to believe they were either speaking to a chatbot or a human manager. Following the conversation with the chatbot, participants were asked to complete survey questions derived from the Individual Differences in Anthropomorphism Questionnaire (Waytz, Cacioppo, & Epley, 2010). Results indicated that with the exception of the human prime being rated as slightly more friendly, the bot and human prime made little difference in ratings of anthropomorphism. The implications of these findings are discussed.

Keywords: anthropomorphism, chatbot, IDAQ, Inspira

Suggested Citation

Traub, Benny and Thurman, Paul and Kay, Christopher and Oravec, Jo Ann, Perception of Human Characteristics in an Ai Chatbot Acting as On-the-Job Coach (November 30, 2023). Available at SSRN: https://ssrn.com/abstract=4647255 or http://dx.doi.org/10.2139/ssrn.4647255

Benny Traub (Contact Author)

Inspira AI Corp ( email )

United States

Paul Thurman

Columbia University - Mailman School of Public Health ( email )

600 West 168th St., 6th Floor
New York, NY 10032
United States

Christopher Kay

Inspira AI Corp ( email )

United States

Jo Ann Oravec

University of Wisconsin - Whitewater ( email )

800 W. Main
Whitewater, WI 53190
United States
6082306640 (Phone)

HOME PAGE: http://https://oravec.org/

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