“A STUDY ON TRAINING PROCESS IN CANARA BANK, PONNAMPET BRANCH, KODAGU”

Abstract

This study delves into the training processes employed at Canara Bank's Ponnampet Branch, located in the picturesque region of Kodagu. In the dynamic landscape of banking, effective training plays a pivotal role in enhancing employee skills, improving customer service, and ensuring compliance with industry regulations. This research aims to provide a comprehensive overview of the training mechanisms and practices within this specific branch, shedding light on their impact on employee performance and overall customer satisfaction. The research employs a mixed-methods approach, combining surveys, interviews, and data analysis to assess the efficacy of training programs. It explores the training modules, methods, and materials used, as well as the frequency and duration of training sessions. The study also investigates the alignment of training programs with the branch's strategic goals and objectives, as well as the adaptability of these processes to changing market conditions and emerging technologies. Furthermore, this research evaluates the perceptions and feedback of branch employees regarding the training they receive. It also seeks to understand the correlation between training satisfaction and employee retention, as well as its influence on customer-centric practices within the branch. The findings aim to provide insights and recommendations for optimizing training processes at Canara Bank Ponnampet Branch, with the ultimate goal of enhancing operational efficiency and customer experience in this unique banking environment.

Keywords: Banking,Training Process,learning and Development

JEL Classification: M120,M140,