Thematic Analysis of Determinants for Evaluating Public Value of E-Government

Abstract

This study aims to investigate the critical determinants of the public value of e-government in Sri Lanka, contributing to the research gap and offering an in-depth understanding. To realize the purpose, two research questions guided the research: (1) What is the status of the public value of e-government? and (2) What are the critical determinants of the public value of e-government in Sri Lanka? The study revealed the public value of e-government needs to be clarified and measured due to inadequate measuring frameworks that factor in the unique socio-political dimensions of the Sri Lankan context. Undertaken study outcomes offer the identification of critical determinants for formulating a new conceptual framework based on performing a thematic analysis of a comprehensive literature review of data. The analysis reveals the availability of ICT infrastructure, user orientation, systems functionality, cost-effectiveness, information quality, public awareness, sufficient project budgets, strategic connectivity of public organizations, business process reengineering, responsiveness, equity, citizens participation, sustainability, security, and privacy, transparency is critical dimensions in assessing the public value of e-government.

Keywords: e-government, public value, thematic analysis, conceptual framework, ICT, Sri Lanka