European Management Journal, December 2003
22 Pages Posted: 9 Feb 2004
In this paper, we argue that pricing is all about price changes, and that the costs of price changes are often simultaneously subtle and substantial. We discuss a framework to deal with the dynamics of changing prices. This framework incorporates customer interpretations of price changes, an awareness of the organizational costs of price changes, investments in future pricing processes, and an understanding of the role that supply chains play in price change strategy. The framework can be used at the tactical level to improve the specific price changes chosen and made, at the managerial level to decide whether or not to make a particular price change at all, and at the strategic level to determine what price adjustment processes should be invested in to improve pricing effectiveness in the future.
Keywords: Pricing, price setting, price adjustment, cost of price adjustment, price change management, investment in pricing processes, supply chains, customer costs of price adjustment
JEL Classification: M31, M10, M20, L11, L16, E31, D40, D20
Suggested Citation: Suggested Citation
Bergen, Mark E. and Dutta, Shantanu and Levy, Daniel and Ritson, Mark and Zbaracki, Mark, Shattering the Myth of Costless Price Changes: Emerging Perspectives on Dynamic Pricing. European Management Journal, December 2003. Available at SSRN: https://ssrn.com/abstract=472641