Download This PaperMoney Talks: The Role of Language in Loan Officers' Information Processing
8 Pages Posted: 23 Apr 2024
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Money Talks: The Role of Language in Loan Officers' Information Processing
Number of pages: 8
Posted: 23 Apr 2024
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Money Talks: The Role of Language in Loan Officers' Information Processing
Number of pages: 8
Posted: 10 Jul 2024
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Abstract
Research suggests that loan officers may exhibit biases in their credit decision-making process. Utilizing proprietary data from a French bank, we demonstrate that the language spoken by the loan officer also influences their decision-making. A loan officer who does not speak French is inclined to avoid using qualitative information, as it is cognitively challenging to process, and instead focuses on quantitative information.
Keywords: language, decision-making, cognitive process, qualitative information
Suggested Citation: Suggested Citation
Bertrand, Jeremie and Perrin, Caroline and Maire, Sarah, Money Talks: The Role of Language in Loan Officers' Information Processing. Available at SSRN: https://ssrn.com/abstract=4804536 or http://dx.doi.org/10.2139/ssrn.4804536
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