Interpretation of Effects in Verifying the Banking Customers

27 Pages Posted: 1 May 2024

Date Written: April 4, 2024

Abstract

The verification process in commercial banking is an essential component of customer onboarding and transaction security, ensuring compliance with regulatory standards and minimizing the risk of fraud. However, this process can be cumbersome, often causing delays and inconveniences for customers and to interpret the effects of the current verification methods on customer satisfaction and the operational efficiency of commercial banks and propose new methods to optimize the verification process while enhancing customer convenience. Through a multi-method research design, the impact of traditional verification processes on the customer experience in the banking sector. The research analyzes customer feedback and banks' operational data to assess the correlation between verification procedures and customer satisfaction levels. The advancements in digital banking technology that have revolutionized the way banks interact with their customers, focusing on innovations that could streamline the verification process.In response to the identified challenges, the research proposes the adoption of digital solutions such as biometric authentication, machine learning algorithms for behavior analysis, and integrated customer relationship management systems to provide a secure yet expedite verification process. The proposed methodology includes piloting these interventions in select banking branches to evaluate their effectiveness in reducing verification time and improving customer engagement.This paper contributes to the evolving landscape of digital banking services by highlighting the need for a customer-centric approach to verification, which can potentially reduce costs, enhance security and increase customer loyalty by providing a seamless banking experience. The anticipated outcome is a set of comprehensive recommendations for commercial banks to adopt 3 innovative verification methods that align with today's digital transformation and customer expectations.

Suggested Citation

Alli, Saija, Interpretation of Effects in Verifying the Banking Customers (April 4, 2024). Available at SSRN: https://ssrn.com/abstract=4808747 or http://dx.doi.org/10.2139/ssrn.4808747

Saija Alli (Contact Author)

University of Missouri ( email )

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